Author: Britney Pierson

The American Institute for Healthcare Quality

www.AIHQ.com

Here at the American Institute of Healthcare Quality, we believe that the highest quality in healthcare comes from the highest quality people. We envision a care environment that is focused on quality, enabled by healthcare professionals who have been well trained in quality subjects and who are as passionate as we are about improving the delivery of healthcare.

www.aihq.com

Contents

Mission/Vision/Values 3
Course Offerings 4
Workshops/Seminars 8
Annual Conference 8
Membership 9
Application 11
Contact 13

OUR MISSION

Our mission is to enhance quality in healthcare by transforming the professionals who work in healthcare. We aim to give you the tools and knowledge that you need to impact healthcare delivery and outcomes and to be an advocate for quality and patient safety.

OUR VALUES

Quality in all that we do and offer
Integrity in all of our work
Innovations in training and education
Leadership worldwide
Continuous education

Vision: To be the capacity building institution of choice for healthcare professionals worldwide.

If you're a healthcare professional or organization seeking top-notch professional development services, you've found what you're looking for. Consider AIHQ's offerings:
Our workshops and seminars address teambuilding, leadership, quality assurance and improvement, accreditation, performance measurement, patient safety, risk management, utilization management, hospital surveying, customer service, standards and communication, strategic planning, applied research, survey design and methods, re-engineering, and the Six Sigma management method.
Our national and international conferences on quality management attract audiences of more than 1,000 of the world's leading health professionals.
Our seminars cover cost benefit and effectiveness analysis, managed care, and medical informatics.
Our consultants are always available to assess your needs and develop custom solutions for your facility.

COURSE OFFERINGS

www.AIHQONLINE.org

Certificate in healthcare Quality (CHQ)

Certified professional in Infection Control (CPIC)

The CHQ course is designed to give an in-depth but more generalized understanding of healthcare quality and its implementation. This course takes you through an overview of the healthcare systems in the US and a comparative study of other systems around the world, the concept of and principles of healthcare quality, and a history of how Quality has become an integral part of evaluating our healthcare system. Participants will hone their skills in organizational development, healthcare quality management, team building, problem solving techniques, and process improvement. By the end of this course, you will have learned how to assess, measure, and plan for, and improve quality within your healthcare organization.
Audience: This course is designed for the general healthcare professional without or with limited background in healthcare quality.
Prerequisite: Candidates for the CHQ course must be employed by a healthcare related entity, completed a bachelor’s degree in a health related field or they must have extensive experience in healthcare at the managerial level.
Topics Include:
Overview of the healthcare systems around the world
Current issues of healthcare quality
The Concept of healthcare quality
Historical evolution of quality in healthcare
Planning and organizing for healthcare quality
Quality improvement and quality assurance
Dissemination of healthcare quality
Data collection, analysis and management
Measuring and monitoring quality
Quality cost and cost containment
Economics of healthcare quality
Regulations, Accreditations, and Licensure
Course information:
Materials: All materials are covered in the course fee Duration: 32 hours

The CPIC course is designed to provide healthcare professionals with or without a background in epidemiology or microbiology, with a solid foundation of infection control practices. This course takes you through the basics of microbiology, epidemiology, patient and workplace safety, and infection control practices in a healthcare setting. By the end of the course, you will have learned local infection control standards, how to develop a team approach to infection control, and you will have designed a basic program for infection control in a healthcare facility.
Audience: This course is designed for the healthcare professionals, nurses or hospital administrators who want a deeper understanding of infection control practices and how those practices can be applied in a healthcare setting to improve safety and quality of care.
Prerequisite: Candidates for the CPIC course must be employed by a healthcare related entity or completed a bachelor’s degree in a health related field. Otherwise, they must have extensive experience in healthcare at the managerial level.
Topics include:
Introduction to microbiology
Basic concepts of epidemiology
Common healthcare-associated infections
Infection control within specific settings
Infection control precautions
Infection control standards, policies, and procedures
Performance improvement and patient safety
Applying the principles of infection control in a healthcare environment
Organizing and Managing an infection control program in a HC facility
Course information:
Materials: All materials are covered in the course fee Duration: 32 hours

"Quality is never an accident; it is always the result of intelligent effort." - John Ruski

Certificate in healthcare RISK MANAGEMENT (chrm)

CERTIFICATE IN HEALTHCARE PERFORMANCE IMPROVEMENT (chpi)

The CHRM course is designed to help the healthcare professional identify and manage sources of risk as they occur in the healthcare setting. This course will cover the basics of risk management to ethical and legal issues associated with risks in the health environment. By the end of the course you will have acquired the skills you need to use, maintain, and extend the functionality of a risk management system by effectively using enterprise wide risk management tools and measures. You'll become aware of U.S. and international regulatory requirements concerning effective risk management and master the skills needed to acquire data from disparate data sources, configure your risk environment, develop appropriate risk factor models, perform risk analysis, and create results-oriented reports.
Audience: This course is for individuals in healthcare systems responsible for quality improvement, or patient safety and Risk Management (RM), including healthcare facility administrators, risk and quality improvement managers, healthcare managers, health system providers, and consultants.
Prerequisite: Candidates for the CHQ course must be employed by a healthcare related entity, completed a bachelor’s degree in a health related field or they must have extensive experience in healthcare at the managerial level.
Topics include:
Risk Management (RM) purpose, activities
Healthcare standards and RM
Linking RM with quality improvement
Effective RM
Patient safety issues
Informed consent
Documentation and medical records
Ethical and regulatory issues
Environmental safety
Medical errors and adverse occurrences
Incident variance reporting
How to avoid common problems
Practitioner credentialing
Negligence, liability, malpractice
Claims management
Employee health
Course information:
Materials: All materials are covered in the course fee
Duration: 32 hours

The CHPI course is designed to enhance the healthcare professional’s ability to implement healthcare quality policies and initiatives as well as the ability to quantify, measure, and secure results. This course takes you through an overview of healthcare quality including current, past, and local issues in performance measurement and improvement. Several of the quality tools will be practiced including FMEA, Six Sigma, FOCUS-PDCA, RCA, etc. Basic statistics methods and principles will also be presented. By the end of this course, you will be able to apply common performance improvement models and tools and develop a performance improvement plan.
Audience: This course is designed for healthcare professionals who are likely to become line managers. It's also suitable for those who are already in a management post, but who have had little or no formal training and limited work experience in PI or data management topics and tools.
Prerequisite: Candidates for the CHPI course must be employed by a healthcare related entity, completed a bachelor’s degree in a health related field or they must have extensive experience in healthcare at the managerial level.
Topics include:
Performance Improvement (PI) models
Setting standards and developing indicators
Communicating indicators
Compliance monitoring systems
Identifying improvement opportunities
Using teamwork in PI
Aggregating and analyzing PI data
Use of PI tools
RCA methodologies
FMEA
Six Sigma and FOCUS-PDCA
Communicating PI recommendations
Measuring customer satisfaction
Medical staff and organizing for PI
Navigating accreditation, certification and licensure processes
Course information:
Materials: All materials are covered in the course fee Duration: 32 hours

"Don't find fault, find a remedy." - Henry Ford

CERTIFICATE IN HOSPITAL SURVEYING (chs)

CERTIFICATE IN HEALTH AND HOSPITAL ADMINISTRATION (cphha)

The CHS course is designed for individuals who take an interest in their hospital’s accreditation process or who are involved in maintaining compliance for their healthcare facility. This course will take you through the survey process for The Joint Commission, The Joint Commission International and several other survey processes such as state licensure surveys, state and federal complaint surveys, Federal Medicare certification surveys, post-survey revisit surveys, and Life safety code surveys. This course also aims to guide you through the preparation of your facility for an unannounced survey. By the end of the course, you will understand how to assess your facility’s survey readiness, how to perform a hospital survey, as well as how to effectively respond to survey findings.
Audience: This course is designed for healthcare professionals who are interested in becoming hospital surveyors or who are interested in being involved in their facility’s accreditation or compliance processes.
Prerequisite: Candidates for the CHQ course must be employed by a healthcare related entity, completed a bachelor’s degree in a health related field or they must have extensive experience in healthcare at the managerial level.
Topics include:
Overview of Accreditation and Surveying
Pre-survey and application process
Preparing for Accreditation
Identifying standards and domains
Standards validity and reliability
Scoring guidelines and tabulation
Documentation and clinical records audit
Tracer Methodology
Credentialing and re-credentialing of clinical staff
Mock surveys
Recommendations and reporting
Team building and conflict resolution
Performance improvement projects and the FOCUS-PDCA cycle
Practical days (Tracers and facility tours)
Course information:
Materials: All materials are covered in the course fee Duration: 40 hours

The CPHHA course is designed to give healthcare professionals more in depth coverage of the skills to manage and administer their hospitals as well as prepare healthcare administrators and executives for overseeing administrative programs and improvement projects. This course exposes participants to the complex organization of hospitals, internal operations, processes, roles, management techniques, information needs and technology utilization in the different components of the hospital system. By the end of the course, you will have learned how to develop, implement, and evaluate a strategic plan for a healthcare facility, and you will have gained advanced skills for organizational success, leadership, and effectiveness and efficiency techniques.
Audience: This course is designed for hospital administrators and associate administrators who would like to retrain and strengthen their skills and knowledge. This course is also designed for aspiring hospital administrators who would like to gain the skills and knowledge required for their career path.
Prerequisite: Candidates for the CHQ course must be employed by a healthcare related entity, completed a bachelor’s degree in a health related field or they must have extensive experience in healthcare at the managerial level.
Topics include:
Overview of healthcare systems
Financial management, budgeting and forecasting
The concept of healthcare quality
Clinical services management
Human resources management
Regulatory environment in healthcare
Legal and ethical issues
Health and hospital administration and current issues
Leadership in health and hospital administration
Management of data and information for leaders
Team-building and conflict resolution
Performance measurement
Governance, leadership, and development
Course information:
Materials: All materials are covered in the course fee
Duration: 32 hours

"You’ve got to think about "big things" while doing small things, so that all the small things go in the right direction." —Alvin Toffler

Certified patient safety officer (CPSO)

Fellowship preparation course (FAIHQ)

The CPSO course is designed to help develop professional or research skills for those who are interested in effecting patient safety outcomes. This course will assist participants in understanding how to effectively meet the requirements of a patient safety program and how to implement national and international patient safety goals in healthcare organizations and in particular hospitals. Emphasis will be placed on the effective use of resources by developing intervention strategies based on patient and clinical risks. By the end of the course, you will have developed your own comprehensive patient safety program for your department, unit, or institution. Audience: This course is designed for individuals in healthcare systems that have responsibility for quality improvement, patient safety, or risk management. This course is also designed for healthcare professionals who are or would like to be involved with patient safety and patient care activities within their healthcare organization.
Prerequisite: Candidates for the CHQ course must be employed by a healthcare related entity, completed a bachelor’s degree in a health related field or they must have extensive experience in healthcare at the managerial level.
Topics include:
Patient safety overview
The interaction between patient safety and risk management
Principles of national and international patient safety goals
Implementing patient safety goals in a hospital
Techniques to improve patient safety
Patient safety indicators towards performance improvement
Medical errors and adverse occurrences
Medical errors management
Ethics, the law and patient safety
Documentation and Medical record
Patient safety and quality tools
Informed consent
Designing and implementing patient safety programs in hospitals
Quality, cost, access and impact on patient safety
Course information:
Materials: All materials are covered in the course fee
Duration: 32 hours

The Fellowship program at the American Institute for Healthcare Quality is designed to distinguish highly accomplished individuals working towards greater quality in healthcare. Fellows are accepted to the institute based upon our board’s review of their qualifications, work experience, and knowledge of healthcare quality subjects. The FAIHQ course is a resource that fellowship candidates may utilize to help prepare for the fellowship exam.
Audience: The FAIHQ course is designed for candidates of the AIHQ Fellow program but is also ideal for those with significant experience and knowledge about the healthcare quality field and wish to be presented with deeper and more challenging material
Prerequisite:Candidates for the FAIHQ course must have a minimum of 3 years of healthcare experience and must hold at least a bachelor’s degree from an accredited university. Additionally, FAIHQ candidates must hold a minimum of 2 AIHQ certificates.
Topics include:
Strategic planning in healthcare quality
Healthcare quality program planning
Leadership and principles of healthcare quality
Patient safety
Ethics of healthcare quality
Team-building, meetings, and communication
Credentialing, privileging and peer review
Types of documentation and medical record
Measurements and monitoring for quality
Performance improvement tools and statistics
Patient safety tools
Performance improvement models and projects
Risk management
Organization, financing, and delivery of health services
Current issues
Legal aspects of healthcare quality
Total quality cost
Economics of healthcare quality
Course information:
Materials: All materials are covered in the course fee
Duration: 32 hours

"Our business in life is not to get ahead of others, but to get ahead of ourselves." -E. Joseph Cossman

Whatever the professional development or training needs of your organization, AIHQ has a team of consultants and instructors that can design an instructional program that will be the perfect fit.

The American Institute for Healthcare Quality is proud to offer products that recognize the dedication of those who invest in their education and professional development. We are the only organization focused on quality in healthcare to offer regular training in seven different fields of healthcare quality. All of our certificate courses target areas that contribute to creating an overall safer and higher quality healthcare environment, and each specialized course focuses on delivering actionable knowledge so that you get the tools you need to make a positive impact on healthcare outcomes. The Institute also offers a fellowship program that highlights the spectacular achievements of those who have made deep commitments to improving quality and patient safety in healthcare.

Workshops and Seminars

Annual Conference

AIHQ training workshops address a variety of topics important to the success of your healthcare organization such as:

Teambuilding
Leadership
Quality assurance
Quality improvement
Accreditation
Performance measurement
Customer service
Standards and communication
Strategic planning
Applied research
Survey design / methodology
Re-engineering
The Six Sigma method.

AIHQ is proud to host our annual conference on quality and patient safety in Antalya, Turkey. For more information please visit the conference website at www.qps-antalya.org

Membership

The field of healthcare quality is vast and grows increasingly more complex. It's easy to get mired down as you work to improve performance and outcomes. The American Institute for Healthcare Quality can provide you with support and guidance through an AIHQ membership.
A membership with AIHQ will connect you with quality-minded peers, access to up to date knowledge of rules, regulations, and best practices as well as resources to assist you in providing the best possible care to the patients whose lives you touch.
Learn about the many benefits that an AIHQ membership and offer!

Member Benefits

A membership with AIHQ offers the benefits of an organization filled with like-minded peers. AIHQ members receive also member discounts on AIHQ products and services and access to member exclusive resources and opportunities.
Member Savings
AIHQ members receive special rates on AIHQ products and services including:
All AIHQ courses and educational products
AIHQ workshops, seminars, and conference fees
Certification exams and certification renewal
AIHQ Publications
quarterly issues of the AIHQ newsletter
Biannual issues of the Journal of the American Institute for Healthcare Quality
Opportunity
Network and receive continuous education at the AIHQ annual conference
Demonstrate your commitment to quality through a fellowship or certificate
Access to career opportunities through our AIHQ careers page
Find out which type of membership is right for you!

Membership products

Future Course Offerings

AIHQ offers several kinds of membership to met your varied needs.
Personal Membership
If you want to become an AIHQ member for your own personal and professional development, consider a personal membership.
Annual Dues: $100 Apply Now
Group Membership
If you would like to procure membership for multiple people in your institution, consider a group membership, which offers:
membership for up to 15 people
up to 3 subscriptions to the JAIHQ, Journal of the American Institute for Healthcare Quality
Annual Dues: $350 Apply Now
Student Membership
If you are a student studying a health related field or have an interest in improving the quality of care available to the public, consider a student membership, which gives:
all the benefits of regular membership
special student rates to the AIHQ conference
Annual Dues: $25 Apply Now

Fellowship in Medical/Healthcare Quality
Fellowship in Hospital Management
Certified in Facility Management and Safety (CFMS)
Certificate in Medication Safety (CMS)
Certificate in Healthcare Insurance and Finance (CHIF)
Certification in Healthcare Human Resources Management
Certification in Waste Management for Healthcare
Certification in Revenue Cycle Management
Certification in Lean/Six Sigma—Green Belt
Certification in Lean/Six Sigma—Black Belt
Certification in Business Process Management
Graduate Diploma in Healthcare Quality (DHQ)
Graduate Diploma in Infection Control (DIC)
Graduate Diploma in Nursing Management (DNM)
Online Education and Exam Capabilities

Faculty

The American Institute for Healthcare Quality (AIHQ) has a roster of over 100 expert faculty members with expertise in the fields of medicine, nursing, health administration, health policy, quality, law, ethics, business, finance, economics, environmental health, public health, operations research, and quantitative methods.
Faculty members at the American Institute for Healthcare quality hold advanced degrees from universities such as:
Birmingham, Cornell, George Town, Harvard, London, Michigan, Nantes, Northwestern, University of Oklahoma, Penn State, University of California, University of Texas and the University of Florida to name a few.

Contact
Address:
Dr. Jack Bard, Executive Director
The American Institute for Healthcare Quality
4312 Classen Blvd
Oklahoma City, Oklahoma 73118
Phone: (405)-525-0777
Fax: (405) 557-0777
Email: info@aihq.com
Website: www.aihq.com