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The Veterinary Demo Clinic #2588

Welcome to your Rapport account

What Do You Want To Do?
Setup
  • Account information
  • Office hours
  • Online scheduling parameters
  • Client communications
  • Email templates
  • Online Scheduling website layout
  • Health certificates

and more...

Schedule
View your appointment calendar by column or by provider
Clients
  • View client and patient records
  • View opt-out reports
  • View client appointment & communication history
Campaigns
Use the Media Center to:
  • Send vaccine reminders through email, text, phone, or postcard
  • Send marketing communications
Outbox
  • View the account's communication history
  • Access the archives for any messages previously sent
Reviews
  • View Surveys results and monitor any recent Surveys activity
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Results Summary
Summary of all reviews and sorveys posted on your account
Recent Reviews
Recent reviews posted
Recent Surveys
Detail of surveys posted recently
Setup
Change survey questions, screening and other parameters
Printing Reviews
Print your best reviews and create youw own Reviews Book
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Emails Outbox
Archive of emails sent to your clients
Text Outbox
Archive of text messages sent to your clients
Voice Outbox
Archive of phone calls sent to your clients
All Recents
View recent communication history
Reports
View a custom communications report
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Account
Information
  • View general account settings
  • Enter social media links for the account
Reviews
Establish Surveys settings
Online Scheduling

Establish all parameters required for a fully functional online scheduling system.

  • Office hours
  • Provider hours
  • Reasons/Services setup
  • Specific schedule models
Reminders
Appointment reminders sent by:
  • Emails
  • Text messages
  • Phone calls
Templates
  • Email & text message content
  • Email design
  • Online Scheduling website
  • Display of provider names
  • Display of appointment types
  • Create a custom set of tags
Client
Communications
  • Appointment reminders
  • New appointment confirmation email
  • New client welcome email
  • Birthday greetings
  • Reactivation
More
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Schedule
Display
Choose which columns/providers display on the appointment schedule by default
Reminders
Summary
Establish Daily Confirmation Report and Daily Task List delivery settings
Reminders
Alerts
Establish alerts to notify when the account has reached its limit of monthly communications
Private
Space
Upload images and CSS to customize the OLS page layout and email templates for the practice
Usage
Monitor phone & text message activity for the account
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Office Hours
Set the general open hours for the office
Staff Schedule
Define any specific open hours for providers or columns
Reasons
Establish a list of services your clients can choose when scheduling an appointment online
Daily Models
Create specific scheduling availability for a particular day
Weekly Models
Define the weekly schedule for a specific provider or column
Preview
Test the online scheduling
Advanced Options
Establish advanced online scheduling settings
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Appointment
Reminders
Appointment reminders sent by:
  • Email
  • Text message
  • Phone call
Pet
Reminders
Vaccins & other reminder sent by:
  • Email
  • Text message
  • Phone call
Reactivation
Automatically contact clients who haven't visted your office in a defined length of time.

Reactivation sent by:
  • Email
  • Text message
  • Phone call
New Client Welcome
Detect recently added clients and send an email welcoming them to the practice
New Appointment Confirmation
Detect recently added appointments and send an email confirming the date & time for the client
Birthday
Send clients a nice birthday message on their pet's birthday
Activation
Select which communications will be sent out automatically each day.
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Models
Models of all automated
  • Email
  • Text message
Practice Template
Practice email model used as the background for all email communications
Online Scheduling Web Site
Customize the design of the practice's Online Scheduling page
Provider Names
Fine tune how the provider names display in each media.
Service Names
Fine tune how the appointment types or services names display in each media.
Today is 4/4/2015
Confirmation list        Task List


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