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##### The Veterinary Demo Clinic # 2588 General Setup Online Scheduling Client Communication
Activation |
Welcome |
Reviews |
Appointment Reminders |
Pet Reminders |
Call-Out |
Confirmations |
Reactivations |
Birthday |
Models |
Change Login Schedule Alerts Downloads My Account | << Menu ## Client Reviews Setup
Survey Questions | Inactive Questions | New Question | Other Setting & Preview | Web Site Links | Social Media
--- | --- | --- | --- | --- | ---
List of questions currently set to your client survey. In order to compare these questions to other practices, each question has a specific "Object Evaluated", (i.e. staff, doctor...) and a specific "Attribute". Use the Action column to change the order of questions or inactivate a question. Inactive questions can be made active again in the "Inactive Questions" tab.
Question Text | Statistical Definition Used to compare your customer's replies with Nationwide surveys. | Action
--- | --- | ---
Multiple Choices Questions
1 | Was it easy to get in to be seen? |
Count for rating? | True
Concern | Waiting Time
Attributes checked | Availability
| \/
2 | When you arrived, was the waiting time convenient? |
Count for rating? | True
Concern | Waiting Time
Attributes checked | Attention
| /\ \/
3 | Have the provider(s) taken enough time with you? |
Count for rating? | True
Concern | Doctor
Attributes checked | Accessibility
| /\ \/
4 | Was the staff friendly and helpful to you? |
Count for rating? | True
Concern | Staff
Attributes checked | Attention
| /\ \/
5 | Were you satisfied with the explanations you received regarding billing procedure? |
Count for rating? | True
Concern | Fees
Attributes checked | Informativeness
| /\ \/
6 | Were the office facilities clean and to your satisfaction? |
Count for rating? | True
Concern | Facility it self
Attributes checked | Cleanliness
| /\
Put your reviews at work to > improve your online reputation > get higher visiblity and presence > attract new clients
Publication | Generate my survey website and make it available to Search Engines (Google, Yahoo ..)
Facebook Invitations | invite clients who have submitted moderated(*) reviews (*) Reviews not flagged or reviews specifically accepted within the next eight days of the posting.
Facebook App | This is the application name "Via" which the client will share his/her client on his/her wall
Client Facebook Wall Practice Picture | Current picture This is the picture that will appear on your clients wall when sharing a reviews with their friends. A picture of the doctor is generally the best option or a nice picture of the office.
Client Facebook Wall Practice Name | the title that will appear on the client wall above his/her review.
Facebook URL |
Change email model invitation
| Send automatically invitations to high rating reviewers to post a review on Google +
Change email model invitation
Settings | Send invitation to write a Google + review to all authors of a 5 stars review * * * * * Applies only if the Google+ URL below is valid
Google+ URL |
### Inserting reviews in your web site. Reviews are a great tool to market your practice to new clients visiting your web site. There are a few options for you to choose from, please see below:
Simple Link | Source code:hide/show
Gold Seal | A dynamic seal refreshing automatically to display the most recent numbers of reviews available along with the overall rating by simply moving the mouse over the seal Source Code:hide/show Source Code SSL:hide/show
Direct Inclusion | We will generate your most recent revies directly into your web site, where you want to put them. Just include the following code wherever you want in your HTML pages. The css provided here is a standard/default presentation. You can easily install your own to adapt the layout, color and fonts of the reviews. Simply copy the CSS in your own directories and alter whatever value you want to change. CSS file inclusion:This must be place first AJAX Code file inclusion:
The questions below are inactive, they do not appear in the client survey. Use the Action column to: 1) Activate a question and put it back into the client survey 2) Delete a question
Question Text | Statistical Definition Used to compare your customer's replies with Nationwide surveys. | Action
--- | --- | ---
7 | Are the office hours convenient? |
Count for rating? | True
Concern | Facility it self
Attributes checked | Availability
Answer type | Multiple Choices
8 | Were the provider(s) listening to you? |
Count for rating? | True
Concern | Doctor
Attributes checked | Attention
Answer type | Multiple Choices
9 | Did you have a nice time |
Count for rating? | True
Concern | Staff
Attributes checked | Communication
Answer type | Multiple Choices
Create your own questions : You can create as many questions as you want. For each custom question simply write the question itself, if you want to be able to compare this new question results with other practices, you must indicate what Object and which Attribute (of this object) you are trying to survey here. When you "Create " a new question, it becomes active and goes automatically to the end of its "Survey Questions" group(*). You can then change its order easily. (*)There are two groups of questions: Multiple choices or Yes / No
Question Text
Answer type | Multiple choices Yes / no | Define how many replies would be available to the client when answering this question
Count for rating |  | If not selected, the results of this question won't be counted nor published
Object Evaluated |  | Defines what or who your are willing to evaluate here. By filling this data you'll be able to compare your clients replies with other practices for the same object and the same atrribute.
Attribute Evaluated | No specific attributes for this object Attention Accessibility Competency Communication Informativeness Comfort Cleanliness Organisation Adfordability Transparency Efficiency Availability Completeness | Defines what quality or attribute you are willing to evaluate here. By filling this data you'll be able to compare your clients replies with other practices for the same object and the same atrribute.
This form allows you to define how soon the Survey Questions are sent out to your clients after they visited your office. You can also preview the current setting so as to see what clients will see when they complete your survey.
Feedback Invitation | Send survey to clients after the appointment.
Invitation Rule | Send survey to clients
"From" Email Address For Surveys Invitation |
Survey Notification Email |
Clients Reviews Web Site | You can copy and paste this URL to your Web site our your FaceBook or any social web sites your feel appropriate to link to your clients Reviews Web Site. No Clients Reviews web site available at this time
Exceptions |
Click Here to test the current setting

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