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It is possible to redirect your 1300 number to a mobile overseas
I am now in Slovakia
I'm getting an error
I'll look into this
Please, look into this urgently.
I contacted you well in advance trying to make sure it was going to be a smooth transition for me.
I understand and we did cover all bases before you left.
Can you, please, update me where this stands.
Just wanted to let you know that I'm not impressed at all.
Is there a way to escalate this case?
you simply refuse to communicate and drop the ball as soon as something nontrivial is required
did you have a chance to look into why I've been unable to redirect my calls to an overseas mobile number
This is the first I have seen this ticket, apologies for the inconvenience.
I have added Slovakia mobile to the allowed destinations for 1300 number routing. The rate will be 35c per minute.
You can set the answer point in the portal now.
I'm heading up to Europe again and I was hoping I'd be able to have my 1300 number redirected
I called support.
Christine's call got cut off (baby crying in the background)
Luis could only read John's response from two years ago.
I was told John is the go to person and that he would get back to me and confirm.
I called support again.
John refused to talk to me.
Christine agreed she would print out my email, give it John and send me what he says.
from looking at my previous email to you this was already setup.
it doesn't seem to be working
Can you try again now please and let me know?
Nothing appears to have changed
I'll look at it a bit more closely this evening and let you know.
Did you have luck with this last night?
Dropping the ball again, are we?
I am now in Slovakia and unable to have my 1300 number redirected.
Just wanted to check in to see how things were at your end.
I just wanted to follow up on this one. I haven't heard from you for 15 days now.
Could I get you to let me know how you went with looking at it a bit more closely the evening three weeks ago.
I'm starting to think I will never hear from you again.
I'm sure I'll be hearing from you very soon.
I wasn't planning on bothering you again until later next week, but it appears your website's SSL certificate expired yesterday.
I have now been waiting for 5 weeks for a response from Telecube support.
I think of it as our little anniversary.
this will be the last time I'm contacting you directly in this matter.
What is it you would like us to do please?
It's a shame you didn't ask earlier.
Like 6 weeks ago.
Can you, please, provide me with the current list of destinations that you offer
Can you, please, provide me with the current list of destinations that you offer
We don't have a list, can you tell me the destination you need calls routed to
let's roll with the concept of an advanced Schrodinger technology, where you can add destinations, but you can't see what destinations you have added, or if they work.
Any country in the European Union should work for me, really.
Just wanted to check in to see how you were doing.
Yep any of those destinations should be fine,
let me know if you find any specific that aren't working.
Always great to hear from you
I better create a list of those that do work for you to put up on your website.
It might save some time for your other customers.
You know, years.
I'm afraid this week I might not be able to test and get you the list
I just couldn't get myself to look into it this week either.
I feel like I'm starting to understand your job.
I've been down with haemorrhoids, even ended up in hospital.
Real pain in the butt, let me tell you.
If not good for anything else, however, it made me constantly reminded of the Telecube Customer Care and having to deal with you again.
Despite your most recent assurance, that "yep, those destinations should be fine", not at all surprisingly, I couldn't find a single one of them that would work.
After all the time I have now spent trying to get you to do your job, and all the time you have spent misleading me, straight out lying to me, and ignoring me as a customer, I'm thinking this might be a good time for you to start wondering as to what is going to happen with the record of our interactions.
Please test them and let me know which ones aren't working.
None of them are working.
Let me know if you need help understanding it.
We are unable to route calls to the destinations you have listed.
You will be best advised to find a new provider for your 1300 number
Based on our communication over the last 2 years and 3 months, I have no choice but to insist on you getting the 1300 number redirection working for me as advertised, as communicated, as confirmed and as requested to test.
We will have to increase the cost for the service if you require us to route to all the listed destinations.
Please advise if you are ok to accept a price increase.
I'm thrilled to see you on the verge of actually getting something done and I really don't want to be the one in the way of such a historic event.
I actually do feel like I'm willing to pay to see this happen!
So close!
You ready to do this?
I feel like we’re losing momentum again.
It was my understanding you were now ready to set up the 1300 routing for us.
If the requirement is urgent you may be best advised contacting another provider.
It was kind of urgent a few months ago, and also quite urgent two years ago
what competitors of yours you would recommend when moving away from Telecube?
I was just wondering if this would be a good time for me to follow up on the 1300 number redirection you were going to organise for me.
I was hoping to hear from you about the 1300 number redirection.
I'm sorry Jan, there are other priorities at the moment.
My recommendation would be for you to investigate options with other providers.
there's no version of me investigating options with other providers before the 1300 number redirection has been set up by you as promised on a number of occasions.
you'll be excited to hear about new internet domains which were registered today: telecubecustomersupport.com and telecubereview.com.
We hereby give you notice that in 30 days you must have moved your numbers away to a new provider as we will cancel your account and any services remaining after that time.
in order for you to stand any chance in front of Consumer Affairs, you might want to include some reasoning behind your decision.
We are clearly unable to offer you the service you require and maintaining the relationship is damaging to both parties.
The part about the damaging relationship, that's deep!
Though, I'm still not sure if that is going to count as a good enough reason to cut a customer off, deliberately cause damage to their business, make them loose their phone number, only because they're expecting a service that was promised to them a number of times.
It's important that you understand the consequences and what will happen to the services should you decide not to act.
I urge you to mitigate any damages that cancelling the services might cause you and proceed with the porting as quickly as possible.
Sure.
Let me known once you've made my issue a priority and the redirection is ready to be tested.